We love our customers, we love it even more when they tell their friends about us - and we're often told that they decide only to tell some of their friends...
It's our own fault. We should never have allowed ourselves to bask in the glory of our customers having decided to keep our little secret to some close friends - instead of sharing us with the entire chuffin' world!
Never mind. There's nothing we can do about it. There's work to be done, so it's time to move on.
No hard feelings Bob - we still love you.
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