Monday 24 February 2014

Diva required?



We've had a frantic (and franticly fun) few weeks...

...As more people have discovered our little place we've had to really graft to keep up. Having said that, we're not standing still. In amongst welcoming many great customers, BBC's Food and Drink programme, a light sprinkling of celebs (you wouldn't expect us to name names), and a team trip to the Ginstitute at London's Portobello Star - we've been planning some tweaks to the food and drink menu, are about to pimp the area on the first floor, and FINALLY, have been able to make plans to sort those toilets out now that the managing agents have arranged to repair the roof.

We were very pleased to discover that Northampton's Mr Ice Cream, Aldo Gallone, had paid us a visit, sampled our home-made baked alaska and has given it his seal of approval. He thought that the use of Gallone's excellent rum and raisin was the making of the dish - but we already knew that! He did also tell us that our vanilla ice cream was a bit short of the mark - and as he knows more than any of us about ice cream, it's time for a change.

About that Diva. Several people have mentioned that we seem to have an all-male employment policy. Not so - but we would certainly love to hear from anyone who thinks that they could add some extra sparkle to our handsome team.

That's enough for now. Time to get back on it...

Tuesday 11 February 2014

Now that's a bit naughty...


Regular followers of our all too infrequent blogs will know that we weren't best pleased when someone put us on Trip Advisor, but we've embraced it and received some lovely comments, so maybe things aren't as bad as we feared....

.. or are they??

We were more than a bit shocked when we got a bummer of a review. Further investigation led us to believe that the person (who has until that day, and since, had no Trip Advisor history) had in-fact never been into our little establishment and, it has since become apparent, probably has a vested interest in giving us a bit of a knock....

It's all a bit bunch of arse!

But - back to those nice reviews. Getting a nice review makes us feel all fuzzy inside. It's nice. But - we prefer feedback at the time so much more. So far, at the suggestion of our customers, we've upgraded our extract fans, introduced a welcome prosecco option while you peruse the menu on arrival, added green beans and salad options to the menu - and even encouraged Albert to go to a proper hairdresser...

So, by all means drop us a review on TA, but always tell us about stuff you'd like to see us do better. We can take it - and we're small enough to change pretty quickly too.

Now all we need to do is get the landlord's managing agents to fix the roof so that we can get the toilets the way that we want them...

http://www.tripadvisor.co.uk/Restaurant_Review-g186349-d5522495-Reviews-Haycock_Tailbar-Northampton_Northamptonshire_England.html